Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. 
• Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.  
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area & their room.  
• Identifies and assesses guests’ needs when appropriate. 
• Maintains the nursing station organized. 
• Maintains an appropriate inventory and orders supplies when needed. 
• Maintains non-electronic patient medical records for code blue and trauma documentation. 
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment. 
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI). 
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Qualifications

Minimum Job Requirements

• Successfully complete CPI (Crisis Intervention Training) prior to Orientation in the Psychiatry department ( within 7 days of hire date) - maintain active and in good standing throughtout employment
• American Heart Association BLS - maintain active and in good standing throughout employment
• Level II Background Check and Affidavit of Good Moral Character
• 1-3 years of clerical experience (or) Behavioral Health Tech experience within Psychiatry department

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Fluent in Spanish is strongly preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant is preferred.
• Strong problem solving, critical thinking and conflict resolution skills.
• Ability to learn appropriate software applications.
• Previous healthcare experience is preferred.
• Works effectively in a collaborative environment.

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