Education & Training:

• Current Maryland RN license required. Completion of a Bachelor's of Science degree in nursing preferred.
• BLS required.

Work Orientation & Experience:

• Three (3) years nursing care experience required. Experience in case management and/or utilization management and ED or outpatient medical practice preferred. Basic computer skills required.

Skills & Abilities:

• Demonstrate skill in a) clinical case management; b) performing complete biopsychosocial assessments and medical triage; c) effective critical thinking; d) written and oral communications; and e) age appropriate interpersonal interactions. Demonstrate knowledge of a) payer (incl. Medicare and Medicaid) regulations and programs; b) general internal medicine topics and c) case management principles. Demonstrate ability to a) communicate and collaborate effectively with both internal and external customers (colleagues, providers, liaisons, and patient/family); b) assess, adapt, and calmly respond to changing and/or crisis environment; c) make independent decisions consistent with current policies, procedures, and ethical standards; d) prioritize work assignments and manage time effectively to complete duties; and e) develop a structured and organized process for monitoring active care plans; f) demonstrate an understanding and sensitivity to serving a culturally diverse population while respecting patient confidentiality; and g) must have reliable transportation.